FAQ'S / POLICIES
Q: When will my package be shipped?
A: For all in “stock items” (excluding custom pieces) please allow 2-5 business days for your items to be shipped and tracking numbers to be sent out.
Q: When will my package arrive?
A: Please allow 3-5 business days once the tracking number has been sent out. Especially during the pandemic, things can tend to be slightly delayed due to carriers being short staffed; however, I assure you will receive your package!
Q: If my package arrives damaged can I receive a refund or a replacement?
A: Refunds or replacements will be issued on a case to case situation. If your product arrives damaged or incorrect please send a screenshot and/or picture of your damaged item with order form as well as the state in which you received your package to @authenticitybya@gmail.com with the subject “REFUND/REPLACEMENT”. Otherwise, all sales are final.
Q: Are your lashes animal cruelty free?
A: Yes, our lashes are 100% made only from the hair that naturally sheds off the minks during the fall season. No physical harm is done to the minks during the process of collecting the hairs.
ALL CUSTOM ITEMS MUST BE SUBMITTED THROUGH OUR SOCIAL MEDIA TO RECEIVE THE BEST ASSISTANCE (Instagram:@Authenticityby.Anayiah)
ANY FURTHER QUESTIONS??? SEND US AN EMAIL TO AND A TEAM MEMBER WILL HAPPILY GET BACK TO YOU WITHIN 48-72 HOURS.
Press On Policy
NIAH NAILED IT POLICIES/FAQ
Processing times - I take great care in designing & creating your set by hand. While your set may take only a few hours to make, I have several orders in process. Your set will be created in the order it was received, and can take up to 1-2 weeks before shipping. Processing can vary and take longer than expected in times of high volume.
*processing & shipping times are subject to change
Disclaimer - I do my best editing photos to reflect what your nails will look like. However, please understand screens and lighting can affect the way you see the colors pictured...so ACTUAL COLORS MAY VARY. All items are handcrafted, and as such may have slight variations in designs. Designs are subject to change based on availability of supplies including, but not limited to, polish colors, gems, and accents. Proper care should be taken when applying and wearing nails. Understand it is normal to pop gems, or accents.
Sizing - **Shape/sizes are not all universal. Our size chart is a general guideline - note longer nails and variations in shape may fit slightly more narrow as a result of their shape. Ensure your fit before placing your order; we offer many ways to get your perfect size. Misfits can not be exchanged/refunded.
Refunds - All products are custom made to order for personal care and cannot hygienically be reused, so unfortunately we can’t offer you a refund or exchange. ALL NAIL ORDERS ARE FINAL SALE. We are not responsible for mis sized nails or incomplete shipping addresses that result in a failed delivery attempt.
Shipping - Please allow the stated number of days for delivery, after production time. Verify with USPS projected delivery prior to completing purchase transaction.
When your order is preparing to ship, you will receive a shipping notification with a tracking number. However, please allow up to 24-48 hours for the tracking number to be updated with further details.
Orders will ship to the address on file. For security reasons I do not change addresses once a sale has been verified and approved via bank card services. If your order has not yet shipped, and you wish to change the delivery address- you will need to: change address on file, re-purchase with new address, and request a cancelation. Cancelations are approved case by case, and only after a re-order is placed & bank approved with the new address. It is the purchaser's responsibility to ensure an accurate, current, and safe delivery address. PLEASE INCLUDE, BUT NOT LIMITED TO, BUILDING NUMBERS AND/OR APARTMENT NUMBERS.
Returned/refused packages (due to incorrect address info or taxes owed) will be reshipped at the buyer's expense. I can only hold packages for 30 days awaiting reship payment, after that, your order will be closed. Returned/refused packages are not eligible for refund. See refund policy.
FINDING THE PERFECT FIT - **Purchasing our sizing kit in your desired nail shape and length is highly recommended to ensure finding the best fit.
However, there is a way to measure your nails at home WITHOUT purchasing a sizing kit.
**Shape/sizes are not all universal. Our size chart is a general guideline - note longer nails and variations in shape may fit slightly more narrow as a result of their shape. Ensure your fit before placing your order; we offer many ways to get your perfect size.
PRESET SIZES - We will offer press ons in what we called “ready to ship” sets that come in set sizes. These sizes are based off the most common sizes of each finger per size category.
*We are currently offering sets in a XS, SMALL, MEDIUM, & LARGE size.
(Numbers are arranged from thumb, index, middle, ring and pinky.)
XS: 3, 6, 5, 7, 9
S: 2, 5, 4, 6, 9
M: 1, 5, 4, 5, 8
L: 0, 4, 3, 5, 7
Custom Sizing When Ordering - If you would like to purchase a set in YOUR custom sizes, when purchasing your set please click the custom sizing button & leave your sizes in THE NOTES TO SELLER BOX.
Be sure to indicate your sizes IN THE FOLLOWING ORDER:
RIGHT HAND : Thumb size, Index, Middle, Ring, Pinky
LEFT HAND: Thumb size, Index, Middle, Ring, Pinky
EXAMPLE : “Right Hand: 1, 5, 4, 4, 9 Left Hand: 1, 5, 5, 4, 9”
NEW COLLECTIONS!
Authenticity Mini & Authenticity Pre-Teen Press Ons
Check out our 2 new sizing kits!
Authenticity Mini Press Ons:
Authenticity Pre-Teen Press Ons:
Perks for both the "Mini" & "Pre-teen" sets:
Sizing: